Returns & Store Credit
Our Return Policy
We want you to be completely satisfied with your purchase. Please note that we do not offer monetary refunds. If an item you ordered is sold out or unavailable, you will receive store credit equal to the value of the item, which you can use to purchase any other item on our platform.
Important: No Monetary Refunds
We do not process refunds back to your original payment method. In the event that an ordered item is sold out, you will be issued store credit to shop for another item of your choice.
When Store Credit is Issued
Store credit is issued in the following situation:
- An item you ordered is sold out and cannot be fulfilled by the seller
Store credit will be applied to your account and can be used on your next purchase across any seller on our platform.
Exchanges
Instead of returns, we support item exchanges. If you received the wrong item or would like a different size or color, please contact our customer support team.
- Exchange requests must be made within 48 hours of delivery
- Items must be unused, unworn, and in their original condition with all tags attached
- Proof of purchase (order confirmation or receipt) is required
Non-Exchangeable Items
The following items cannot be exchanged:
- Intimate apparel and swimwear (for hygiene reasons)
- Personalized or customized items
- Items marked as "Final Sale"
- Gift cards
- Items that have been worn, washed, or altered
How to Request an Exchange
Log in to Your Account
Go to your Orders page and select the order containing the item you want to exchange.
Contact Customer Support
Reach out to our customer support team with your order details and the reason for the exchange. We will review your request and provide further instructions.
Ship the Item Back
Once your exchange is approved, you'll receive instructions on how to ship the item back to the seller.
Receive Your Exchange Item or Store Credit
Once the returned item is received and inspected, your exchange item will be dispatched. If the item is sold out, store credit will be added to your account instead.
Store Credit Information
Store credit is issued when an ordered item is sold out and cannot be fulfilled:
- Store credit is applied to your account within 3-5 business days of the unfulfilled order being confirmed
- Store credit can be used on any future purchase across our marketplace
- Store credit does not expire
- Store credit cannot be converted to cash or transferred to another account
Questions About Returns?
If you have any questions about our return policy or need assistance with a return, please visit our FAQs page or contact our customer support team.